Refund & Cancellation Policy

Last updated: 11 August 2026

This policy explains refunds and cancellations on Jivdaya Setu. It reads differently from a typical e-commerce refund policy because of how the platform works: read the first section before anything else here.

We never hold your money

Jivdaya Setu is not a payment gateway and does not collect, custody, or route donor funds. When you donate, you pay the Panjrapol or sangh directly — by UPI, netbanking, cash, or cheque — and then record that payment on the platform for your own history and for the 80G tax receipt. Because the money never passes through us, there is no platform balance for us to refund.

If you want a refund

A refund of an already-completed donation is between you and the organisation you paid. We encourage you to:

• Contact the Panjrapol or sangh directly first — their contact details are on their profile once verified.
• If you cannot resolve it directly, raise a dispute against the organisation through the platform and our team will review it and follow up with them.

We cannot guarantee an organisation will issue a refund, and we cannot process one ourselves since we never received the funds. What we can do is investigate, suspend an organisation’s listing if we find evidence of misconduct, and help you reach them.

If a donation was recorded in error

If you recorded a donation on the platform with the wrong amount, date, or recipient — a data-entry mistake rather than a dispute about the underlying payment — contact us and we will correct or remove the platform record. This does not move any money; it only fixes what the platform shows.

Effect on 80G tax receipts

If a donation is refunded by the organisation after we have already issued an 80G receipt for it, that receipt no longer reflects a valid donation and should not be used for a tax deduction claim. Contact us and we will reissue your consolidated receipt excluding that amount. You are responsible for your own tax filing accuracy.

Platform fees

Jivdaya Setu does not currently charge donors, Panjrapols, or sanghs any platform fee or commission on donations, so there is no platform-side charge to refund.

Contact

For a dispute, a correction, or any question about this policy, write to chiragmshah@gmail.com.