Terms of Service

Last updated: 11 August 2026

These terms govern your use of the Jivdaya Setu mobile app and website (jivdayasetu.org), operated by Innodel Technologies Pvt. Ltd. (“Jivdaya Setu”, “we”, “us”). By creating an account or using the platform in any way, you agree to these terms. If you do not agree, please do not use the platform.

What Jivdaya Setu is

Jivdaya Setu is a trust and transparency platform connecting donors with verified Panjrapols (cow shelters) and Jain sanghs across India. We verify organisations, publish the specific needs they post, and track the chain from a donation through to the bill and photos showing how it was used.

Jivdaya Setu is not a payment processor and never holds or moves donor funds. Every donation is paid directly from the donor to the shelter or sangh — by UPI, netbanking, cash, or cheque, as agreed between them — and the donor then records that payment on the platform. We provide the introduction, the verification, and the transparency record; we are not a party to the payment itself.

Who can use the platform

• You must be at least 18 years old and capable of entering a binding agreement under Indian law.
• You must provide accurate information when creating an account, registering an organisation, or recording a donation, and keep it up to date.
• Your phone number is your primary identifier and is verified by a one-time password. You are responsible for keeping access to that number and for all activity under your account.

Roles on the platform

• Donors record donations, browse verified organisations and their requirements, and follow the trail from donation to utilization proof.
• Panjrapols and sanghs submit the organisation for verification, post requirements, and upload bills, photos, and utilization reports for funds they receive.
• Volunteers/inspectors carry out physical verification visits on our behalf and file inspection reports.
• Administrators review verification steps, documents, and disputes, and may approve, reject, or suspend accordingly.

Verification and trust scores

We verify Panjrapols and sanghs through a multi-step process: basic information, legal documents, gaushala/organisation details, geo-verification, physical inspection by a volunteer, and final admin approval. A verified badge means an organisation has passed this process at the time of verification — it is a strong signal, not an absolute guarantee, and we periodically re-verify organisations to keep it current.

Trust scores are computed from platform data — document completeness, utilization follow-through, inspection findings, and donor ratings — and update automatically as that data changes. The exact weighting is configurable and may change over time as we refine it; a trust score is a decision aid, not a guarantee of an organisation’s conduct.

Donations and requirements

• Requirements posted by verified organisations describe a specific need, amount, and urgency. We do not independently audit every figure an organisation posts beyond the verification and inspection process described above.
• Recording a donation on the platform creates a record for your own history and for the 80G tax receipt described below — it does not itself move any money. The actual payment happens directly between you and the organisation, outside the platform.
• Please see our Refund & Cancellation Policy for what happens if a donation was made in error or you want to request a refund.

80G tax receipts

Where a shelter holds a valid 80G registration, Jivdaya Setu issues a consolidated tax receipt on the shelter’s behalf, under its own 80G registration, based on the payments the shelter has confirmed receiving. We rely on the organisation’s own registration and confirmations being accurate; we are not responsible for a shelter’s 80G registration lapsing, being revoked, or being misrepresented, though we suspend an organisation’s visibility on the platform if we become aware of that.

Content you submit

You are responsible for everything you upload — documents, photos, bills, reports, ratings, and comments — and you confirm it is accurate and that you have the right to share it. We may remove content, reject a document, hide a rating, or suspend an account that we reasonably believe is fraudulent, misleading, or violates these terms.

Suspension and termination

We may suspend or reinstate a Panjrapol’s or sangh’s listing — for example if verification lapses, a dispute is raised and under review, or we find evidence of misuse — and may suspend a user account for fraud, abuse, or violation of these terms. You may stop using the platform and request account deletion at any time; see our Privacy Policy for how we handle your data afterward.

Disclaimers

The platform is provided “as is”. We work to verify organisations and keep the transparency chain accurate, but we do not guarantee that any organisation will use funds exactly as described, that a requirement will be fulfilled, or that the platform will be uninterrupted or error-free. You use the platform, and you choose to donate, at your own discretion.

Limitation of liability

To the maximum extent permitted by law, Jivdaya Setu and Innodel Technologies Pvt. Ltd. are not liable for indirect, incidental, or consequential loss arising from your use of the platform, including loss arising from a donation, an organisation’s conduct, or a payment made directly between you and an organisation outside the platform.

Governing law

These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.

Changes and contact

We may update these terms as the platform evolves; material changes will update the date above. Questions about these terms can be sent to chiragmshah@gmail.com.